Terms of service

The online store muulin.com is owned and operated by Flaxline Tekstiil OÜ (registry code 11153907, Alajaama 8, 11314 Tallinn, Estonia). By placing an order, you agree to the terms below.

General

General terms

Muulin.com is an online store through which we sell our products to you. In these terms Flaxline Tekstiil OÜ is “Muulin” or “we”, and you, the person using the store, are “you” or “the customer”.
Our relationship is governed by these terms and by the laws of the Republic of Estonia and the European Union.
We may update these terms at any time. The current version always lives on this page.
Please read these terms before ordering. By completing a purchase, you confirm that you've read, understood, and accepted them.

Ordering

Products and ordering

Products shown in the store are available to buy or to order. We sell to both private individuals and companies.
After ordering, you'll receive a confirmation email with all the details.
Product photos are illustrative and may differ slightly from the actual item.
Our pieces are handmade from natural materials, so sizes and colours may vary slightly from the photos and descriptions. This is part of their character, not a fault.
Product descriptions may contain occasional unintentional errors, for which we can't take legal responsibility, though we do our best to keep them accurate.
You confirm that you are at least 16 years old.
To order, add the pieces you'd like to your cart, then enter your details, choose a shipping and payment method, and pay.
You're responsible for entering correct details (name, phone, address, email). We aren't responsible for delivery problems caused by incorrect information.
The sale is concluded when full payment reaches our account. Until then, items remain available to other customers.

Prices

Prices and shipping

All prices are in euros and include VAT.
We ship within the European Union. Shipping is €15 per order and free on orders from €250. In stock pieces leave our studio within 1 to 2 working days, made to order pieces within 4 to 10, and delivery takes 4 to 10 working days.
We may change prices at any time. If you've already completed an order, we'll deliver it at the price that applied when the order was concluded.

Shipping

Returns

Returns and refunds

Muulin offers a 14-day right of return on all products bought from our store. To return, write to info@muulin.com with your order number, the item name(s), and the reason. You arrange and pay for the return shipping, unless we sent the wrong item or it arrived faulty.
You may try pieces on as you would in a shop. Items that have been worn, washed, or had their tags removed can no longer be returned.
If more than 14 days have passed since you received your order, we can no longer offer a refund or exchange.
If you return your whole order, we refund the products and the standard shipping fee you paid. If you return part of your order, we refund the price of the returned items and the shipping fee is not refunded.
Sets are sold as a set and returned as a set. If you keep one piece and return the other, the set discount no longer applies: we deduct the full individual price of the piece you keep and refund the remainder.

Returns & Refunds

Privacy

Personal data

We handle your personal data with care and protect it from third parties.

Force majeure

If an event beyond our reasonable control prevents us from meeting our obligations, those obligations are suspended for the duration of the event.
In such cases, the contract between us may be partially or fully terminated.
Force majeure includes war, civil unrest, government measures, strikes, blockades, failures of electricity, telephone, or internet service, natural disasters, and similar events.
We'll always do everything we reasonably can to resolve the situation for you as quickly as possible.

Disputes

Complaints and disputes

If something isn't right, contact us first at info@muulin.com. We'll do our best to resolve it.
If we can't reach agreement, you may turn to the Consumer Protection and Technical Regulatory Authority in Estonia (ttja.ee) or to the European Consumer Centre in your country.