Refund policy

Changed your mind? That's alright. You have 14 days from the day your order arrives to tell us you'd like to return it.

Getting started

How to start a return

Write to us at info@muulin.com with your order number, the item(s) you'd like to return, and a short reason. We'll confirm and you can send the parcel.

• Let us know within 14 days of receiving your order.
• Send the items back within 14 days of telling us.

Shipping your return

Who arranges and pays

You arrange the return shipping and cover its cost. Use any carrier you like, as long as the parcel is tracked, and keep the proof of postage until your refund arrives.

If we sent the wrong item or something arrived faulty, the return is on us: write to us first and we'll cover the shipping and make it right.

Condition

How the items should come back

Try things on the way you would in a shop, that's exactly what the 14 days are for. To be refunded, items need to reach us unworn and unwashed, with their tags on, undamaged, and in their original packaging.

Pieces that have been worn, washed, or had their tags removed can no longer be returned.

Refund

Your refund

Once your return reaches us in good order, we refund you within 14 days, to the same account you paid from.

• Whole order returned: we refund the products and the standard shipping fee you paid.
• Part of the order returned: we refund the price of the returned items. The shipping fee is not refunded.

Exchange

Want a different size or colour?

Happy to swap. Write to info@muulin.com and we'll set the new size aside for you. You send the original item back at your own cost, and we send the new one to you free of charge.

Sets

A few words about sets

Sets are priced as a set, with a discount of up to 15%, so they come back as a set too. If you decide to keep one piece and return the other, the set discount no longer applies: we deduct the full individual price of the piece you keep and refund the remainder.

Contact

Where to send your return